This week, we welcome Rob Tedesco, former VP of Digital and Consumer Technology at Subway, to our 4th episode of Beyond the Counter. Jesse, Kevin and Rob discuss what it takes to shift the mindset of one of the world’s largest franchise brands towards digital-first. Rob shares his views on when to buy, build or partner during a digital transformation, the difference between program, product and project management teams and how to involve franchisees in new technology initiatives. Plus, you don’t want to miss them debate hot topics like the best cupcake recipe and whether or not mezcal is fancy.