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On its face, the limited content message can be seen as a godsend for the collection industry. The chance to leave a voicemail for a consumer and not have it count as a communication under the FDCPA. But, as John Bedard points out in this episode of “You Wanted a Rule, You Got a Rule,” the conditions under which a limited content message may be left for a consumer may be such that it does not make business sense to use it. Collection agencies are going to have to test the effectiveness of the limited content message in order to determine if it is worth using it.
By Mike GibbOn its face, the limited content message can be seen as a godsend for the collection industry. The chance to leave a voicemail for a consumer and not have it count as a communication under the FDCPA. But, as John Bedard points out in this episode of “You Wanted a Rule, You Got a Rule,” the conditions under which a limited content message may be left for a consumer may be such that it does not make business sense to use it. Collection agencies are going to have to test the effectiveness of the limited content message in order to determine if it is worth using it.