This week, Kristen Hayer reviews:<ul><li>Firing with Compassion, by Joel Peterson (March/April 2020 HBR)</li><li>The Customer Success Professional's Handbook, by Ashvin Vaidyanathan & Ruben Rabago, Chapters 9-12</li></ul>Next week we're shifting to a new book, How Women Rise, by Sally Helgesen and Marshall Goldsmith. This book is available on <a href='https://www.amazon.com/How-Women-Rise-Holding-Promotion/dp/0316440124/ref=sxts_sxwds-bia-wc-nc-drs1_0?cv_ct_cx=how+women+rise&dchild=1&keywords=how+women+rise&pd_rd_i=0316440124&pd_rd_r=9dac74fd-532b-4c7a-9eaf-5225ee17253c&pd_rd_w=yd9YV&pd_rd_wg=dlPkw&pf_rd_p=43f4b3f0-0b04-46ba-8a08-2e851d035e17&pf_rd_r=W13Q2WSFGTV69BJKXM1J&psc=1&qid=1595378018&sr=1-1-f3947b35-9c59-4d7a-9603-b751e6eed25b'>Amazon</a> and <a href='https://www.audible.com/pd/How-Women-Rise-Audiobook/B07BLMTSBH?qid=1595378057&sr=1-1&ref=a_search_c3_lProduct_1_1&pf_rd_p=e81b7c27-6880-467a-b5a7-13cef5d729fe&pf_rd_r=BEWYCS7SJZ9ENM036FG7'>Audible</a>

This week, Kristen Hayer reviews:Firing with Compassion, by Joel Peterson (March/April 2020 HBR)The Customer Success Professional's Handbook, by Ashvin Vaidyanathan & Ruben Rabago, Chapters 9-12Next week we're shifting to a new book, How Women Rise, by Sally Helgesen and Marshall Goldsmith. This book is available on Amazon and Audible

This week, Kristen Hayer reviews:<ul><li>Firing with Compassion, by Joel Peterson (March/April 2020 HBR)</li><li>The Customer Success Professional's Handbook, by Ashvin Vaidyanathan &amp; Ruben Rabago, Chapters 9-12</li></ul>Next week we're shifting to a new book, How Women Rise, by Sally Helgesen and Marshall Goldsmith. This book is available on <a href="https://www.amazon.com/How-Women-Rise-Holding-Promotion/dp/0316440124/ref=sxts_sxwds-bia-wc-nc-drs1_0?cv_ct_cx=how+women+rise&amp;dchild=1&amp;keywords=how+women+rise&amp;pd_rd_i=0316440124&amp;pd_rd_r=9dac74fd-532b-4c7a-9eaf-5225ee17253c&amp;pd_rd_w=yd9YV&amp;pd_rd_wg=dlPkw&amp;pf_rd_p=43f4b3f0-0b04-46ba-8a08-2e851d035e17&amp;pf_rd_r=W13Q2WSFGTV69BJKXM1J&amp;psc=1&amp;qid=1595378018&amp;sr=1-1-f3947b35-9c59-4d7a-9603-b751e6eed25b" rel="noopener noreferrer">Amazon</a> and <a href="https://www.audible.com/pd/How-Women-Rise-Audiobook/B07BLMTSBH?qid=1595378057&amp;sr=1-1&amp;ref=a_search_c3_lProduct_1_1&amp;pf_rd_p=e81b7c27-6880-467a-b5a7-13cef5d729fe&amp;pf_rd_r=BEWYCS7SJZ9ENM036FG7" rel="noopener noreferrer">Audible</a>

Episode 4 - The Customer Success Professional's Handbook & Firing with Compassion

Brought to you by The Success League, this podcast focuses on books, articles and other resources for customer success. Host Kristen Hayer will be reviewing each book and article, and giving you an honest assessment of whether or not it is worth your time. There is so much customer success content out there. This podcast designed to help you cut through the clutter, and give you outside ideas on leadership that will support your customer success career.

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Episode 4 - The Customer Success Professional's Handbook & Firing with Compassion

Episode 4 - The Customer Success Professional's Handbook & Firing with Compassion