• AV focuses on the creative side of technology. That’s what separates us from IT; We help people tell their story and communicate ideas.

• We can improve our offerings by looking at every step of the delivery and use lifecycles. A short training after the install isn’t enough.

• System thinking includes considering every “user” in the supply and use chain. A company’s intentions are communicated at all of these touch-points.

• To be scalable, standards are required.

• Best practices and oversight increase reliability and improve the overall experience. Consider a Quality Of Service Manager position as a go to reference who helps everyone implement your guidelines. 

• Look into Advance Supply Chains to increase sustainability and avoid "bone piles” of unused equipment.

• AV is everywhere. It is still a specialty, but is becoming more of an expected and critical piece of building infrastructure.

• Mobility and remote working catalysed the boom in huddle rooms to give mobile workers a touchpoint in the office (instead of a fixed desk).

• Spend time considering where you fit in a Smart building and smart world. Survival is not about being the smartest or the biggest, it is about being adaptable.

• Consider the application, vertical market, and venue. 
• Does the application get it done?
• What vertical markets will have strong activity?
• Venue specialists can be successful but need to be able to interconnect. 

• Be disciplined in what you do. Use software and agile project management to avoid waste and move adeptly.

• Customer success = how much they love you in the end.

• Map your workflow. Ask question like, “What are we going to do when we meet the curmudgeon?”.

• Consider on-demand training because people don’t want information until they need it. The days of the lunch and learn are ending.  

• Paul Konikowski
• AVIXA
• David Fitzgerald
• Barco
• Zoom
• MCSI
• Dante
• QSys
• Book: Draw To Win
• Bobby Schwartz
• Malissa Dillman 

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