Dave Rogers and Steve Shaw sit down with service advisor Tyler Smith — an experienced young man who ends up schooling both of them on how to write service in 2026. The kicker: the fundamentals Tyler swears by today are the same fundamentals that drove top-performing service drives back in 1987.

Key talking points covered in this episode:

• Preparation for the appointment

• Reviewing the repair orders before the customer arrives

• Proper menu presentation

• Why having a manager working the drive is non-negotiable