In this episode of "Cracking the Cash Flow Code," host Josh Patrick interviews Dr. Ralph H. Kilmann, who discusses conflict resolution, the importance of values in organizations, and the impact of culture on transformation. They emphasize the need for effective communication, collaboration, and trust in order to address conflicts and create a positive work environment.

• Most people have 1 or 2 conflict modes that they use indiscriminately, and understanding the 8 attributes that help determine the most effective approach to conflict is crucial.
• The importance of values in organizations is emphasized, with a focus on implementing core values and addressing cultural norms to create a more positive work environment.
• The impact of culture on organizational transformation is discussed, highlighting the need for challenging dysfunctional norms and promoting behaviors that foster trust, collaboration, and success.