Episode Synopsis:

In this episode of Time Well Spent, we explore how to respond when a major client walks away and build a recovery strategy that protects your revenue, reputation, and future growth. You’ll hear about: 

• Why you should resist panic and act with strategy after a major client departs. 

• How to get clear on why the client left and what facts matter most. 

• Why professional closure matters and how it can preserve reputation and future referrals. 

• The importance of assessing the real financial damage before making decisions. 

• How focusing on expanding revenue from existing clients can speed recovery. 

• Steps to launch a calm but effective outreach plan to prospects and past opportunities. 

• Why creating a realistic timeline and sharing it with your team improves accountability. 

• Lessons learned from the loss and how honest feedback improves client systems. 

• How building client diversification and stronger contracts makes your business more resilient.

Related Article: What to Do When a Big Client Walks Away