The second podcast recorded live from NEHRA's annual conference stars Doreen Nichols and, as always, host Dave Hennessy.

Doreen is the VP of Talent, Culture, and Organizational Development at Eversource Energy where their mission is to keep the lights on, and the gas and water flowing. She leads her team with the knowledge that having engaged employees correlates to happy customers.

Doreen goes into detail regarding their policy on holding leaders accountable by using measurable insights, encouraging employees to bring their whole, authentic selves to work, and hiring for fit based on thought processes.