Employees over customers. Do you have to pick? What is the pecking order?  Where do shareholders rank?

Employees over customers. Do you have to pick? What is the pecking order? Where do shareholders rank?

Employees over customers. Do you have to pick? What is the pecking order? &nbsp;Where do shareholders rank?

Episode 44 - Remembering Herb Kelleher

You hate waiting in line or on the phone for customer service. There have been plenty of shows about customer service, that all seem to offer "secrets" to improve customer service. This is not that show. Amas Tenumah focuses on Why customer Service is so broken and gives you the secrets to get around it.

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Episode 44 - Remembering Herb Kelleher

Episode 44 - Remembering Herb Kelleher