Customer Experience (CX) is driving initiatives across Europe and is becoming a key focus for large organisations; but where is the money going? What are the benefits of a CX strategy? Which industries are the frontrunners?

This week Gerry Brown (CX Research director), Thomas Zink (Research Director - Financial Insights) and Ornella Urso (Research Analyst - Retail Insights) sit down with Miles to discuss these topics and what might be in store ahead for finance and retail industries.

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