Robert Gluck joins me this week to discuss the rise of soccer in the United States, our time working together at the American Diabetes Association, his role as a Human Factors Engineer within the Veterans Health Administration, and the importance of proper user-centered design in health care.

You can connect with Robert on LinkedIn at linkedin.com/in/robertlgluck. We talked a lot about user-centered design, if you want more visit nngroup.com and uie.com.

Run Time - 37:56

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