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Do you feel like you're constantly re-explaining the same things to new hires and still crossing your fingers they don’t mess it up?

If you're nodding, you're not alone and it's not your fault. Most pet business owners were never taught how to train people, and now you're stuck in a cycle of “watch me and hope for the best.” But hope is not a hiring strategy and it’s definitely not a training plan.

In this episode of Bella in Your Business, I’m breaking down exactly how to build a pet business staff training program that actually works, without you having to micromanage every detail or babysit your team.

You’ll learn how to create a 2-day training program that’s rooted in psychology, supports every type of learner, and makes your business run like the legit brand it’s meant to be. And spoiler alert: good training isn’t about hand-holding, it’s about creating clarity, confidence, and culture.

In This Episode, You’ll Discover:

The truth about how people learn

Shadowing isn't a strategy

Build a 2-Day powerhouse training

The psychology of a good training program

How to use your training process as a marketing and hiring advantage

Timestamps

[00:45] – The harsh truth about shadowing and why “hope” isn’t a strategy

[02:20] – The 5 learning styles your team may be missing in training

[07:10] – Why shadowing alone causes confusion, ghosting, and stress

[09:40] – How to build a two-day training system that actually works

[14:20] – The emotional psychology behind confident, loyal staff

Notable Quotes

“Shadowing isn’t training. It’s saying, ‘figure it out’ without actually saying it.”

“You’re not just training a body. You’re training a brain and a belief.”

“Clarity is kindness for your staff, for your clients, and for you.”

Resources & Links

Pet Care Team Training – (Bella’s co-owned platform for quick, effective pet sitter certifications)

Book a Coaching Call – 20-minute no-pressure strategy session with Bella

Join the Mastermind – Where hiring and training support gets real

Bella’s 10-Step Hiring & Training Process – Everything you need to build your dream team

Transcript

Welcome everybody to another episode of Bella in Your Business. My name is Bella Vasta. Today we're gonna talk about something that literally keeps so many of you up at night wondering, how am I gonna get through this? And it's all about how to train staff for a pet sitting business. And I'm just gonna say it, this episode might sting a little, but I say all of this with my mama-bear love for you.

If your pet business staff training is basically just “shadow me and we'll see how you do” or “just go off with one another sitter and see what they do,” then you're living on a hope and a prayer and you know what I always say, hope ain't a strategy.

Okay, so let's be real for a second. I know what you're thinking: “Bella, I don't have time to build all this out,” or maybe it's like, “If I invest the energy into all of this, they just leave.” And when I hire someone, just like hope that they're gonna stay with me. Okay, but here's the thing you don't have time not to do this. And let me just tell you this too: we're in 2025 at this recording, soon to be 2026. It has never been a better time to devise an entire training program for your company because you can do it in a day using AI the right way, all right?

Right now, you're probably spending more time fixing mistakes, re-explaining things, getting stressed over whether your staff is going to mess up a client's dog. And that's not sustainable. It's not scalable. And it's definitely not the business you've been dreaming of.

You're probably in this stage right now where you're like, “I got into this business because I love pets.” And now you've realized that you need to be a trainer of people. Wait—what? Yeah, that's the harsh truth. But today I'm gonna help support you,