Amy Gallo, author of Getting Along: How to Work with Anyone (Event Difficult People), provides strategies for recognizing and working with difficult personality types so we can move through conflict and opposition to balance and cooperation and be happier and more productive in our work.

Amy Gallo has written hundreds of articles for and is a contributing editor at Harvard Business Review. She is the author of the HBR Guide to Dealing with Conflict and is also a cohost of HBR’s Women at Work podcast. Her strategies have been featured in The New York Times, The Wall Street Journal, and Fast Company, as well as on NPR and the BBC.