Since the global shipping crisis of 2020, software as a service (SaaS) offerings for visibility have become increasingly popular. Michelle Weaver, Senior Vice President of Order Management, talks about the problems customers are trying to solve with SaaS, and how to understand the resiliency of your supply chain through an assessment of people, process, and technology.

1:10 - 2020 to now

4:25 - Have customers regained control?

8:34 - People, process, and technology; which model are you?

15:56 - Have SaaS evolved?

17:14 - Fragility in people, process, and technology

19:12 - Customers' takeaways

21:05 - Closing thoughts

Guest: Michelle Weaver - Senior Vice President, Order Management

Expeditors | LinkedIn | Twitter | Facebook | Instagram | Horizon Blog