A couple of months ago, we released a TechTalk on how CX was transforming the finance and retail across Europe, we decided to continue the discussion by looking at the hows, the whys and the whats of CX within a certain aspect of the finance industry; insurance. To do this, IDC's Gerry Brown (Research Director, European CX) and Sabitha Majukumar (Senior Research Analyst, Financial Insights) sit down with Miles for an in-depth discussion, analysis and prediction.

Follow this link for our previous episode on CX: https://soundcloud.com/idctechtalk/financeretailcx

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