How is the transformation of telecom different from transformation in other industries? What can telecom learn from those and what is its own unique set of challenges? More importantly - given the mixed history of transformation thus far, is it time to reinvent telecom from a new perspective?

In a highly enlightening discussion with Robert and John, Brian Shepherd, CEO of CSG, shares his thoughts on the need for reinvention in telecom, the right (and wrong) approach, and what to expect.

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