Rounding up our look at CX across various industries, Silvia Piai, Research director for IDC Health Insights, sits down with Miles to discuss the applications of CX technologies in the healthcare industry, and how they are advancing the 'patient experience'.

Follow these links for our previous episodes on CX: https://soundcloud.com/idctechtalk/financeretailcx

https://soundcloud.com/idctechtalk/cxininsurance

Watch IDC’s latest videos: youtube.com/idcemea

Follow us on Twitter - twitter.com/IDC_EMEA, twitter.com/silviapiai_idc