Service Success Academy welcomes Mark Matteson to episode #48 of the podcast. Mark Matteson is the president of Sparking Success, inspiring speaker and the author of the international bestseller, Freedom from Fear. In this episode, we discuss the importance of service agreements, increasing revenue without increasing overhead, and incentivizing current employees.

Mark’s book recommendations: How to Win Friends and Influence People, HVAC Spells Wealth

Sparking Success: http://sparkingsuccess.net/

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