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Episode 48: Tough Talks: A framework on how to master difficult conversations w/ Gary Ross
Episode 48 of the Jess Get Hired Podcast features Gary Ross, President and CEO of Inside Comms. In this episode, we are going to discuss one of the most challenging aspects of communication in the workplace: handling difficult conversations, or as we like to call them, "Tough Talks."
In this episode, Gary and Jessica will go over how to approach and navigate these types of conversations with ease and confidence.
Some of the things you will hear:
Identify the objective of the conversation. Before you engage in any difficult conversation, it's important to identify the objective of the discussion. What do you hope to achieve from the conversation? Is it to resolve a conflict or to provide feedback? Knowing the objective will help you stay focused and on track during the conversation.
Decide on how and when to communicate the message. Once you have identified the objective, it's time to decide on how and when to communicate the message. Choose a time and place that is private, quiet, and free of distractions. Consider the other person's schedule and make sure they have enough time to engage in the conversation.
Determine what you want in the end and how to follow up. After the conversation, it's important to follow up and check in on the other person. This will show that you are committed to resolving the issue and maintaining a positive relationship.
Be Honest and Empathic
Anticipate responses and reactions
Watch your body language and tone of voice
Listen to Understand vs. Listen to React
Handling difficult conversations can be a challenging experience, but with the right approach and mindset, it is possible to navigate these situations with ease and confidence.
Learn more by listening to this episode! Share with someone you know!
Connect with Gary: www.insidecomms.com and learn more about him and other guests on the Jess Get Hired Podcast website (www.jessgethired.com)
About Gary:
Gary M. Ross, president of INSIDE COMMS, a training, coaching, and consulting firm focused on workplace communication. He is an Emmy-nominated journalist with over 30 years of experience in the field. Gary has worked with everyone from emerging leaders to CEOs of Fortune 500 companies, helping them communicate more effectively and handle tough conversations with confidence.
Email: [email protected]
About this podcast:
Hosted by Jessica Fiesta George, a Talent Acquisition Consultant and a maverick in her field, brings over 15 years of experience coaching candidates and companies on how to transform their businesses and careers. This podcast helps professionals navigate the ever-changing world of work, one episode at a time.
https://linktr.ee/jessgethired
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By Jessica Fiesta George
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4343 ratings
Episode 48 of the Jess Get Hired Podcast features Gary Ross, President and CEO of Inside Comms. In this episode, we are going to discuss one of the most challenging aspects of communication in the workplace: handling difficult conversations, or as we like to call them, "Tough Talks."
In this episode, Gary and Jessica will go over how to approach and navigate these types of conversations with ease and confidence.
Some of the things you will hear:
Identify the objective of the conversation. Before you engage in any difficult conversation, it's important to identify the objective of the discussion. What do you hope to achieve from the conversation? Is it to resolve a conflict or to provide feedback? Knowing the objective will help you stay focused and on track during the conversation.
Decide on how and when to communicate the message. Once you have identified the objective, it's time to decide on how and when to communicate the message. Choose a time and place that is private, quiet, and free of distractions. Consider the other person's schedule and make sure they have enough time to engage in the conversation.
Determine what you want in the end and how to follow up. After the conversation, it's important to follow up and check in on the other person. This will show that you are committed to resolving the issue and maintaining a positive relationship.
Be Honest and Empathic
Anticipate responses and reactions
Watch your body language and tone of voice
Listen to Understand vs. Listen to React
Handling difficult conversations can be a challenging experience, but with the right approach and mindset, it is possible to navigate these situations with ease and confidence.
Learn more by listening to this episode! Share with someone you know!
Connect with Gary: www.insidecomms.com and learn more about him and other guests on the Jess Get Hired Podcast website (www.jessgethired.com)
About Gary:
Gary M. Ross, president of INSIDE COMMS, a training, coaching, and consulting firm focused on workplace communication. He is an Emmy-nominated journalist with over 30 years of experience in the field. Gary has worked with everyone from emerging leaders to CEOs of Fortune 500 companies, helping them communicate more effectively and handle tough conversations with confidence.
Email: [email protected]
About this podcast:
Hosted by Jessica Fiesta George, a Talent Acquisition Consultant and a maverick in her field, brings over 15 years of experience coaching candidates and companies on how to transform their businesses and careers. This podcast helps professionals navigate the ever-changing world of work, one episode at a time.
https://linktr.ee/jessgethired