In this episode, product manager Manjeet Singh talks about the new Coaching application on the Now Platform. Coaching helps you train service desk agents and other employees at critical moments in their job processes, with conditional automated virtual coaching right when they need it. This episode covers:

Roles: coach and trainee

The coaching process

Virtual coaching

Building coaching into a workflow

Integrating other ServiceNow capabilities

For more information, see:

Product Documentation: Coaching

Product Documentation: Coaching release notes

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