In this bite-sized Think About It episode, Kirsty and Tienie dive into the evolving landscape of the experience economy and what it means for today’s leaders, managers, and business owners. From customer expectations to employee engagement, they explore how the demand for meaningful, memorable experiences is reshaping the way we do business.

They unpack what the "experience economy" really is, how to create value both internally and externally, and the growing pressure on SMEs to move beyond mediocrity. With practical insights, real-world examples (yes, Apple gets a mention!), and some honest reflections on people dynamics, this conversation offers a fresh take on how businesses can align strategy, leadership, and culture to thrive in a world where experience matters more than ever.

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