Built to Trust

Episode 5 Accountability Equals Kept Promises


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Real accountability isn’t blame—it’s making careful promises and keeping them (or renegotiating early). In this episode, we cover one-sentence social contracts, 10–15 minute weekly check-ins (moved/blocked/need), “choiceful escalation,” five-line decision logs, and living runbooks with escalation ladders. Plus a simple repair loop—own, explain, change, verify, thank—so trust goes up after a miss. Copy-pasteable tools you can use Monday.

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Built to TrustBy Soummya Datta