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Episode 5 - Adapting Customer Service to Build Trust in a Rapidly changing Landscape
This week, Alex and Russ talk all things customer service! The customer service is quickly adapting to new customer expectation which provides a massive opportunity for organizations to build trust with their customers. They talk Bank of America and the power of Erica, Bank of America's virtual assistant.
John Maeda's CX Report: https://cx.report/2020-cxreport/#summary
We would love your feedback, questions and comments! You can reach out to Alex, Russ and the rest of the team at VERSA at:
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By VERSA
5
22 ratings
This week, Alex and Russ talk all things customer service! The customer service is quickly adapting to new customer expectation which provides a massive opportunity for organizations to build trust with their customers. They talk Bank of America and the power of Erica, Bank of America's virtual assistant.
John Maeda's CX Report: https://cx.report/2020-cxreport/#summary
We would love your feedback, questions and comments! You can reach out to Alex, Russ and the rest of the team at VERSA at: