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Episode 5: Customer 360 to Enable Personalized CX (Karen Geva)
Welcome to The Future of CX - the podcast where we share our experience, knowledge and meet with interesting people from the industry to build together The Future of CX
The podcast is for everyone working or planning to work in the customer support/CS/CX industry.
In this episode we hosted Karen Geva the Head of Product Management, Customer Data Platform @SAP
We talked about data, customers, brands and how to improve the customer journeys in the new world using multiple data inputs.
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By Quack AIWelcome to The Future of CX - the podcast where we share our experience, knowledge and meet with interesting people from the industry to build together The Future of CX
The podcast is for everyone working or planning to work in the customer support/CS/CX industry.
In this episode we hosted Karen Geva the Head of Product Management, Customer Data Platform @SAP
We talked about data, customers, brands and how to improve the customer journeys in the new world using multiple data inputs.