Mat chats with Elyse Mankin, experienced support leader and former headband girl to talk about her experiences moving from frontline support into a leadership role.

They discuss the challenges of making time to get out of the queue, Elyse's strategies for planning her time, delegation, and focus, her favourite leadership resources, and the power of yacht rock.

For the full show notes, links, and further reading, see https://www.helpscout.com/resources/supportive-podcast/S1E5/