In Episode 5 of the "Live from HCIC 2023" podcast, Ed Marx, a seasoned health system executive, shares his unique perspective on healthcare technology and patient experience. Drawing from his personal journey, which includes a transition from a janitor to a health system board member, Ed emphasizes the importance of empathy, patient-centric culture, and service-oriented approaches in healthcare. He highlights how technology, while crucial, is not the sole determinant of a good patient experience but an enabler that must be aligned with empathetic care and seamless service delivery. Ed's insights underscore the necessity of integrating technology with a human touch to transform patient care, a vision that has guided his illustrious career in healthcare leadership. This episode offers invaluable lessons on the holistic approach required to elevate patient care in the digital age.