What happens when you use your own incident management software to manage your own incidents but said incident takes out your own incident management product? Tune in to find out...

We chat with engineer Lawrence Jones about:

• How their product is designed, and how that both contributed to, but also helped them quickly resolve, the incident
• The role that organizational scaling (hiring lots of folks quickly) can play in making incident response challenging
• What happens when reality doesn't line up with your assumptions about how your system(s) works
• The importance of taking a step back and making sure the team is taking care of each other when you can get a break in the urgency of an incident