iTS4ED

Episode 5: ITCS Technical Support - Pre and Post Pandemic

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Welcome to the ITS4Ed Podcast. 

This is episode #5.  This podcast focuses on the IT Customer Support (ITCS) Unit of Instructional Technology Services.

In this discussion, you will hear different perspectives from various members of ITCS.

  • IT Customer Support provides high-quality, professional, and expeditious support and services to enable District schools and offices to meet the District’s goals, increasing student achievement and operational efficiency. 
  • IT Customer Support provides support for end users using technology and devices connected to the technology infrastructure. They provide on-site, day-to-day, proactive, and reactive local support to schools and offices. This branch performs the following functions:
    • Chat
    • IT Helpdesk
    • IT Remote Services
    • Onsite technology support for schools
    • Day-to-day maintenance of school site technology 

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      Speakers: 

      • Jose Somoano, Senior IT Operations Manager
      • Phillip Lucero, IT Business Efficiency Analyst
      • James Hicks, IT Business Efficiency Analyst
      • Steve Evans, IT West Supervisor

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        Narrator:

        • Youssef Elias, School Systems Manager, LA Unified
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          iTS4EDBy Los Angeles Unified Information Technology Services 4 Education