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Episode #5 – Marcy Miller – Business Development Representative
Welcome to the 5th episode of our weekly podcast here at Miracle Chrysler Dodge Jeep Ram! In this episode, we talk with Marcy Miller, a Business Development Center Representative.
Topics Discussed:
Marcy’s backstory and how she got in the car businessThe role of the BDC (Business Development Center)Frequently Asked Questions that customers askWorking with customers with challenged creditWhat makes Miracle differentThe difference between a “locally owned” dealership and a “corporate giant”What Marcy enjoy’s doing during her time off
Transcript
Opening
John Haggard: 00:02 Welcome to the Miracle Chrysler Dodge Jeep Ram podcast, where each week you’ll be able to learn the best ways to purchase or lease, maintain and accessorize, and how to sell your vehicle for the highest resale value possible, when you’re ready. I’m your host John Haggard, and throughout each month, right here we’ll have different team members join us from Miracle to bring you tips that you can actually use.
John Haggard: 00:25 We do post a transcript of each podcast so you can easily refer to it for information. Maybe you heard something and you just want to get more detailed. What was it that he said or she said? Well, you can go right to the transcript and see it and not have to listen to the entire podcast to get back there, so we’ll have that for you.
John Haggard: 00:42 On this podcast, we’re talking about what a Business Development Representative does at Miracle Chrysler Dodge Jeep Ram in Gallatin. We’ve got Marcy Miller with us here today. Hey Marcy.
Marcy Miller: 00:52 Hey John. How are you?
John Haggard: 00:54 I’m doing good. Hope you are too.
Marcy Miller: 00:56 I’m doing great.
Tell Us a Little Bit About Yourself
John Haggard: 00:57 Great. Well, welcome to the podcast. You know, anytime we have a guest on the podcast, Marcy, people want to know something real about this person. It’s not just a talking head, if you will, but really get to know them. So tell us a little bit about you. Where’d you grow up? How did you get started in the car business?
Marcy Miller: 01:12 Okay. Well I came here from Ohio, honestly. I grew up in Ohio. I’ve been around the country, lived in [inaudible], lived in Los Angeles and landed in Nashville 21 years ago, a singer. So I followed the music and ended up in Nashville. So…
John Haggard: 01:30 You know, a lot of people do that. Don’t they. Say we’re going to come to Nashville. Do you still sing? I mean, do you do like any of that?
Marcy Miller: 01:36 I do. I sing a lot. And I try to karaoke any time I can. I don’t do anything professionally, but I just do it for fun and enjoy it.
How Did You You Get Into The Car Business?
John Haggard: 01:46 Yeah. Yeah. So tell us how you wound up going to work for Miracle.
Marcy Miller: 01:50 Okay. Well, I started in the car business 14 years ago. I’ve been in a lot of dealerships, and I have been a salesperson before. But I figured BDC was kind of my specialty. I was really good at being on the phones with customers and I’m great with people. So, I just got better and better at it and I’m still in the BDC, so I’ve been here for four years and I love Miracle. It’s a great company and it’s a great family owned dealership to work for. And I feel like I’m family.
What Does BDC Mean, and What Is Your Role On The Miracle Team?
John Haggard: 02:23 Yeah. And when you say BDC, just for the folks out there, that’s the Business Development Center that we’re talking about, is that right?
Marcy Miller: 02:29 Yes sir.
John Haggard: 02:29
View all episodes
By Miracle Chrysler Dodge Jeep RamWelcome to the 5th episode of our weekly podcast here at Miracle Chrysler Dodge Jeep Ram! In this episode, we talk with Marcy Miller, a Business Development Center Representative.
Topics Discussed:
Marcy’s backstory and how she got in the car businessThe role of the BDC (Business Development Center)Frequently Asked Questions that customers askWorking with customers with challenged creditWhat makes Miracle differentThe difference between a “locally owned” dealership and a “corporate giant”What Marcy enjoy’s doing during her time off
Transcript
Opening
John Haggard: 00:02 Welcome to the Miracle Chrysler Dodge Jeep Ram podcast, where each week you’ll be able to learn the best ways to purchase or lease, maintain and accessorize, and how to sell your vehicle for the highest resale value possible, when you’re ready. I’m your host John Haggard, and throughout each month, right here we’ll have different team members join us from Miracle to bring you tips that you can actually use.
John Haggard: 00:25 We do post a transcript of each podcast so you can easily refer to it for information. Maybe you heard something and you just want to get more detailed. What was it that he said or she said? Well, you can go right to the transcript and see it and not have to listen to the entire podcast to get back there, so we’ll have that for you.
John Haggard: 00:42 On this podcast, we’re talking about what a Business Development Representative does at Miracle Chrysler Dodge Jeep Ram in Gallatin. We’ve got Marcy Miller with us here today. Hey Marcy.
Marcy Miller: 00:52 Hey John. How are you?
John Haggard: 00:54 I’m doing good. Hope you are too.
Marcy Miller: 00:56 I’m doing great.
Tell Us a Little Bit About Yourself
John Haggard: 00:57 Great. Well, welcome to the podcast. You know, anytime we have a guest on the podcast, Marcy, people want to know something real about this person. It’s not just a talking head, if you will, but really get to know them. So tell us a little bit about you. Where’d you grow up? How did you get started in the car business?
Marcy Miller: 01:12 Okay. Well I came here from Ohio, honestly. I grew up in Ohio. I’ve been around the country, lived in [inaudible], lived in Los Angeles and landed in Nashville 21 years ago, a singer. So I followed the music and ended up in Nashville. So…
John Haggard: 01:30 You know, a lot of people do that. Don’t they. Say we’re going to come to Nashville. Do you still sing? I mean, do you do like any of that?
Marcy Miller: 01:36 I do. I sing a lot. And I try to karaoke any time I can. I don’t do anything professionally, but I just do it for fun and enjoy it.
How Did You You Get Into The Car Business?
John Haggard: 01:46 Yeah. Yeah. So tell us how you wound up going to work for Miracle.
Marcy Miller: 01:50 Okay. Well, I started in the car business 14 years ago. I’ve been in a lot of dealerships, and I have been a salesperson before. But I figured BDC was kind of my specialty. I was really good at being on the phones with customers and I’m great with people. So, I just got better and better at it and I’m still in the BDC, so I’ve been here for four years and I love Miracle. It’s a great company and it’s a great family owned dealership to work for. And I feel like I’m family.
What Does BDC Mean, and What Is Your Role On The Miracle Team?
John Haggard: 02:23 Yeah. And when you say BDC, just for the folks out there, that’s the Business Development Center that we’re talking about, is that right?
Marcy Miller: 02:29 Yes sir.
John Haggard: 02:29