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Episode 5 - The Chicken and the Egg - What's First, Operational Excellence or Customer Experience?
I recently looked into the importance of the customer journey, measuring customer experience or customer effort. Interestingly - very few articles acknowledged that operational excellence plays a big part in this! Find out why.
Our Facebook Group: https://www.facebook.com/groups/582396082326472/?source_id=1807833562816621
My Podcast is produced by: https://www.unavoided.com
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By Marianne Rutz
5
66 ratings
I recently looked into the importance of the customer journey, measuring customer experience or customer effort. Interestingly - very few articles acknowledged that operational excellence plays a big part in this! Find out why.
Our Facebook Group: https://www.facebook.com/groups/582396082326472/?source_id=1807833562816621
My Podcast is produced by: https://www.unavoided.com