In this Episode we cover what change management is with the aim to demystify it.  Therese covers the main elements of a change plan and the diamond of Change effectiveness which you can download below.

2:10   Often people have different definitions of change in an organisation.

2:34   The ‘real world’ definition of change. The key aspects and focus of change management is to generate full and effective adoption of a new way of working in the shortest time possible with the best ‘user’ experience.

3:52   Change happens over time, not immediately at a Go Live.

4:35   Change Management is the plan which moves people from out of their comfort zone to a new comfort zone.

5:23  The Change Management plan is a bridge to close the gap between current state and future state. It is impermanent and exists to provide a clear pathway for people affected by the change.

5:45  We cover the key components of a Change plan.

6:48  The diamond of Change effectiveness.

7:29  Design is critical for Change effectiveness and we go into why.

13.18 Change is a new discipline. It covers more than communication.

Resources

 Definition of Change Management

Diamond of Change Effectiveness