A dispatcher in Twinsburg, Ohio is out of a job and facing criminal charges after placing a personal call to a citizen she claimed had abused the system for years. But when does frustration turn into harassment? And what does this moment say about the stress behind the headset?

In this episode, I break down what happened, explore the legal side under both Ohio and Texas law, and share my perspective not just as a dispatcher, but as a Mayor. Because as much as we all want to say what she said... we don't. And there's a reason for that.

This one isn’t just about one bad call it’s about the standard we hold ourselves to, the perception we fight to protect, and the trust we can’t afford to lose.