Small Business Survival Conversations

Episode 50: Making Feedback a Positive


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Giving feedback is extremely important to your employees. 
So today Dr. Michael Troyer and Anna Steinfest will teach you:
Feedback – what is it tied to? 

Think about that – what is it you are assessing? 

How often is it subjective and bias-laden (or seen that way by the recipient)? 

 

What if it were a partnership?

 

Exploring what is right in front of us – seeing how we see the same things differently

 

Changing the Perspective (what lake are we both looking at and what do we see? / what problem are we both looking at and what do we see?)

 

Instead of telling employees what to see and know or what you see and know

 

Guide them where to look (at themselves and how they can get better)

 

 

Use “success” questions to structure their perspective and their mood

 

 

 

Help them diagnose their challenges – with questions

 

 

 

Point them in the right direction – with questions

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Small Business Survival ConversationsBy Anna Steinfest

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