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Episode 50 - What Consumers Said. Why the FCC Is Acting on It.
NEWS UPDATE: FeedSpot named IT'S A PR THING to its list of top PR podcasts in the world again - two years in a row, with IT'S A PR THING moving up four spots in 2026. Read more.
What Consumers Said. Why the FCC Is Acting on It.
Today's episode is a case study in the progress that demonstrates why it's important for companies to regulate themselves -- or else they'll invite regulation to be imposed on them.
Consumers have been signaling their frustration with offshore call centers for years — and companies didn’t simply miss those warnings; they dismissed and disregarded them. Now they're facing the real possibility of federal intervention later this month.
This development represents more than mere compliance. The FCC may very well be forcing companies to rebuild a stronger, more reliable U.S. customer service industry.
Listen in and learn what can happen when companies repeatedly ignore consumer feedback.
JOIN THE MOVEMENT
Struggle no more to tell your leadership what your value is to the organization.
Join the movement to help change the conversation inside our organizations about public relations (a.k.a - communications, corporate comm, marcom, public-information office, etc.). We've heard you, seen your frustration on LinkedIn -- being disregarded, left out, treated like an afterthought. But we sometimes are creating our own headaches by how we talk about our profession. So we've designed some items we think you'll like -- and these "tools" will start the conversation for you. Check them out here!
NEW RESOURCE PAGE (a.k.a FREE STUFF)
Visit our new resource landing page to check out free downloads and tools to help you lead, manage and implement top-notch PR in your organization. Click here
GOT TOPIC IDEAS? WE WANT TO HEAR THEM!
Send topic ideas and mailbag questions for a future episode to [email protected] We would love to hear from you!
HOST BIO (a.k.a. Who is this crazy woman who can't stop talking about PR?)
https://www.audible.com/author/Stephanie-McFarland/B00YNFH16E
View all episodes
By Stephanie McFarland APRNEWS UPDATE: FeedSpot named IT'S A PR THING to its list of top PR podcasts in the world again - two years in a row, with IT'S A PR THING moving up four spots in 2026. Read more.
What Consumers Said. Why the FCC Is Acting on It.
Today's episode is a case study in the progress that demonstrates why it's important for companies to regulate themselves -- or else they'll invite regulation to be imposed on them.
Consumers have been signaling their frustration with offshore call centers for years — and companies didn’t simply miss those warnings; they dismissed and disregarded them. Now they're facing the real possibility of federal intervention later this month.
This development represents more than mere compliance. The FCC may very well be forcing companies to rebuild a stronger, more reliable U.S. customer service industry.
Listen in and learn what can happen when companies repeatedly ignore consumer feedback.
JOIN THE MOVEMENT
Struggle no more to tell your leadership what your value is to the organization.
Join the movement to help change the conversation inside our organizations about public relations (a.k.a - communications, corporate comm, marcom, public-information office, etc.). We've heard you, seen your frustration on LinkedIn -- being disregarded, left out, treated like an afterthought. But we sometimes are creating our own headaches by how we talk about our profession. So we've designed some items we think you'll like -- and these "tools" will start the conversation for you. Check them out here!
NEW RESOURCE PAGE (a.k.a FREE STUFF)
Visit our new resource landing page to check out free downloads and tools to help you lead, manage and implement top-notch PR in your organization. Click here
GOT TOPIC IDEAS? WE WANT TO HEAR THEM!
Send topic ideas and mailbag questions for a future episode to [email protected] We would love to hear from you!
HOST BIO (a.k.a. Who is this crazy woman who can't stop talking about PR?)
https://www.audible.com/author/Stephanie-McFarland/B00YNFH16E