Anthony Mersino talks to Craig about “ soft skills ”. They talk about feelings (no…no crying), empathy, interacting with strangers and new people. You know, things Craig has no ability to talk about. They also discuss how to become more self-aware, understanding self-confidence and being more authentic.

Be sure to attend the PMI-Rochester Professional Development Day on May 24th and if you can’t attend but want to learn more about Anthony, visit his company’s website at