Today we look at a subject that is easy for some and brutally difficult for others. I’m talking about small talk. You know, that little dance we do to either pass time, please someone, or put them off so we can plan our escape.

Now I suspect some of you may consider tuning out because you don’t have a problem with small talk. You’re probably somewhere in the extrovert scale and you rather enjoy chit chat, but I ask that you give just five minutes to listen and understand a bit about our more reserved conversationalists, and learn how we can support them in spontaneous conversation.

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