<p>There are times that the old adage of "service with a smile" is exactly the WRONG approach for a business.  However, as Scott McKain illustrates in this episode, there is an approach that ALWAYS is on-target: serving with empathy.</p>

There are times that the old adage of "service with a smile" is exactly the WRONG approach for a business. However, as Scott McKain illustrates in this episode, there is an approach that ALWAYS is on-target: serving with empathy.

<p>There are times that the old adage of "service with a smile" is exactly the WRONG approach for a business.&nbsp; However, as Scott McKain illustrates in this episode, there is an approach that ALWAYS is on-target: serving with empathy.</p>

Episode 51: Why customers do NOT want "service with a smile"...

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Episode 51: Why customers do NOT want "service with a smile"...

Episode 51: Why customers do NOT want "service with a smile"...