On this episode, we go behind the scenes with FlexGen, an innovator in large-scale battery energy storage systems. Hear about their collaboration with the AWS Prototyping team to develop a conversational AI assistant to streamline knowledge workflows and empower frontline technicians.

FlexGen's CTO Hugh Scott and AWS Senior Prototyping Architect Allison Pryor share insights on embracing an iterative development approach, maintaining human decision authority, and building continuous learning capabilities. They also explore the broader potential to extend this generative AI approach across FlexGen's business processes.