Welcome back to the Turing Test Podcast! In this episode, Jamie and Rachel dive deep into the world of AI in customer service, specifically focusing on chatbots and what they mean for the future of human interaction. As technology advances, the balance between efficiency and empathy in customer service is becoming a hot topic, and AI is at the forefront of this evolution. Join Jamie and Rachel as they debate the pros and cons of AI in customer service, explore how it might change our interactions, and consider what the future holds for both customers and companies. Don't miss out on this engaging conversation!