We continue the series of job functions within IT that will provide more in-depth insights into what that role entails.

Topics covered:

1. Recap of last week's topic of the Help desk

2. What the Technical/Desktop Support role entails

3. Day to Day job functions that typically are performed by this role

4. What certifications you should look at getting

5. Next steps after working in this role for 1-3 years

6. Then covering some job postings in trying to help everyone interpret job details