23rd Commandant of the Coast Guard Thad Allen (Ret.) talks being trapped by fire in the radio room of his first cutter, responding to his first mass casualty event when a plane went down in the Florida Everglades, a surf rescue in blizzard conditions off the New Jersey coast, playing a leading role in the national response to 9/11 and Hurricane Katrina, and the leadership lessons he considers most important for those who now serve.