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Client retention is shockingly easy, it's also spectacularly easy to shed clients like my dogs shed hair with some simple wrong moves.

I got married last week and I had first hand experience of being on the receiving end of crap customer service. Frustration aside, it was a brilliant learning for me as a small business owner and because sharing is caring, I spill all in this episode.

This episode was recorded before the wedding, so to give you an update; the wedding was lovely, but the less than lovely communication did continue.....

I don't think my experience is unique and I'd love to hear your wedding stories (good and bad) so please hop over to Instagram @emmaobriencoach and pop me a DM to share.

If you’re done playing small and ready to lead yourself — you’re in the right place.

I’m Emma O’Brien — Martha Beck trained and certified life coach, HeartMath practitioner, and shamanic healer helping high-achieving women stop second-guessing themselves and finally trust their own voice.

Through nervous system re-calibration, strategic coaching, and deep energetic work, I help you move from self-doubt to self-trust so you can create a life you actually want to be in — no external approval required.

🌀 Want to work together?

Explore the 6-week Nervous System Reset, 1:1 coaching, or Shamanic Soul Retrieval sessions here: emmaobriencoach.com

Questions or ready to chat?

DM me on Instagram @emmaobriencoach
or book a free connection call HERE.