As human beings, we have to accept that we’ll occasionally screw things up. Ashleigh and Kasey offer their advice on what to do when someone calls you out.

SHOW NOTES

Listen

-If someone tells you that you did something they felt was wrong, inappropriate, or harmful, your first instinct will most likely be to defend yourself. Fight this instinct and be open and curious by listening and encouraging the feedback.

-Substitute “why” questions with “what” questions like:

-What is it about what I did that made you feel that way?

-What could I have done differently to give you a better impression?

-What makes you say that?

Quick Reactions

-We live in a culture in which assuming the worst of people and running with that assumption is common practice, so it’s inevitable that you will get called out wrongly.

-Even if this is the case, coming from a place of curiosity rather than defensiveness will serve you better. Show appreciation for their willingness to bring this up and ask those same questions.

Reflection

-Ask for time to reflect before you further discuss the matter. You do have to get back to them about what it is you’ve learned and what you’ll do moving forward.

-This time for reflection is also a great time to gather feedback. Sometimes it’s unclear who’s in the right and you can take this time to ask others.

Conclusion

-Getting it wrong isn’t the end of the world. The real mistake is not taking the time to understand and fix it.

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