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Episode 59: The Implementation of QM10 with Ericka Moore
In this episode of the QM Insights podcast, Etienne is joined by Ericka Moore, Head of Client Success at SOLABS to discuss the implementation process of SOLABS QM10. They discuss whether implementations are done internally or outsourced, what are the key elements that make a successful implementation, and what a successful implementation means for SOLABS.
Key Takeaways
00:49 Why do we perform all of our implementations internally?
02:38 Is there an overlapping between implementation and the Client Success roles?
05:41 What is the expected duration of an implementation project at SOLABS and why?
08:30: Who is involved in the implementation from the client’s perspective?
09:22 Read more on implementation on our Knowledge Base at docs.solabs.com
10:00 Key tips that make a successful implementation
Contact Ericka at [email protected]
Contact us at [email protected]
View all episodes
By SOLABS, Ericka Moore, Philippe Gaudreau, Mandy Gervasio and GuestsIn this episode of the QM Insights podcast, Etienne is joined by Ericka Moore, Head of Client Success at SOLABS to discuss the implementation process of SOLABS QM10. They discuss whether implementations are done internally or outsourced, what are the key elements that make a successful implementation, and what a successful implementation means for SOLABS.
Key Takeaways
00:49 Why do we perform all of our implementations internally?
02:38 Is there an overlapping between implementation and the Client Success roles?
05:41 What is the expected duration of an implementation project at SOLABS and why?
08:30: Who is involved in the implementation from the client’s perspective?
09:22 Read more on implementation on our Knowledge Base at docs.solabs.com
10:00 Key tips that make a successful implementation
Contact Ericka at [email protected]
Contact us at [email protected]