This episode's question: How do you teach/groom soft skills in technical people that lack them, or even that express an active disdain for them? References from this episode:

• Little Guide to Empathetic Leadership by Alex Harms
• The quote Jer talked about as his mantra was from Alex Harms' book and goes as follows:

What if every person you come across is doing the best they can to meet needs you can understand and recognize in yourself, even when their strategies are not to your liking?

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