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Episode 6: Build-A-Troll Workshop - When and how to shut it down.
Don't feed the trolls has long been a mantra of Community managers, but is it the right one? Has a policy of ignoring negative behavior allowed it to flourish?
Join Nicole Hamlett (Staff Writer, Crazy Maple Studio), Katie Postma (Community and Social Media Manager for Stoic working on the Banner Saga trilogy) and Rick Heaton (Director, Community Activation at YellowPike Media) as we talk about how and when to shut down negative behavior.
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By Rick Heaton
4
11 ratings
Don't feed the trolls has long been a mantra of Community managers, but is it the right one? Has a policy of ignoring negative behavior allowed it to flourish?
Join Nicole Hamlett (Staff Writer, Crazy Maple Studio), Katie Postma (Community and Social Media Manager for Stoic working on the Banner Saga trilogy) and Rick Heaton (Director, Community Activation at YellowPike Media) as we talk about how and when to shut down negative behavior.