In this episode, Jake, Ari and Mary touch on some of the fundamentals of Conversational Intelligence (C-IQ), the neuroscience of having positive and negative conversations, and the impact that is has on building trust. In the words of Judith Glaser, "Words create worlds." Having the ability to shift from conversations that trigger defensiveness and fear, to conversations that that build healthy organizational environments, move organizations to greatness. I hope you enjoy these few minutes of our conversation!