Join me, Katy, in The Human Factor as we delve into an aviation incident and see what we can learn from it, for aviation and to take away into the rest of our lives, too.

This week, we look at Empire Airlines Flight 8284, an ATR-42 that crashed just short of the runway in Lubbock, Texas, on the 27 January 2009, writing off the aircraft after it burst into flames. What happened? Could it have been avoided? And what can we learn about challenging authority?