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Episode 6-High Reliability and Resilience Lessons with Dave Christenson
Overview:
Dave Christenson shares his experience and knowledge about how
to create an environment for fostering high-reliability and
resilience within organizations. He offers some profound insights
for leaders and managers who wish to improve organizational and
human performance.
Dave’s Biography:
David is the CEO of Christenson & Associates, LLC, a
consultancy group primarily serving safety-critical, high-risk
industries and now doing business as O4R: Organizing For
Resilience. David contributes to this organization as it
serves clients with education, training, coaching and
mentoring The New View in Relational Leadership, Event Learning
Teams, Human Performance, Safety II, High Reliability Organizing
& Resilience Engineering, Crisis Management, Critical Thinking,
and Inspiring Leadership through Emotional & Social
Intelligence. David is currently pursuing a Ph.D. in Relational
Leadership and Social Construction through the U.S. Taos Institute
and Leiden University of Leiden, The Netherlands. He completed the
Masters of Science degree program in Human Factors and Systems
Safety at Lund University, Sweden in 2012. He was a researcher in
the Leonardo da Vinci Laboratory for Complexity and Systems
Thinking under the guidance of Professor Sidney Dekker. Previously
David helped to build and manage the U.S. Wildland Fire Lessons
Learned Center. David focused on developing organizational
learning, high reliability organizing, resilience engineering and
creating a widely used knowledge management system as he helped
build a new Learning Center for his nation’s interagency
300,000-member wildland fire community. He has served as a High
Reliability Organizing Technical Specialist with national and
regional incident management teams (IMT) during wildfire and
non-fire incidents. Dave was also a Master Sergeant in the US Air
Force, training teams of an Alert Interceptor Force in Europe. He
graduated from that career as the production superintendent over a
squadron of F-15 Eagles at Holloman AFB, NM.
Show Notes:
As we move from the industrial sectors to the information age,
there is a lot more complexity within organizations. Interactive
complexity can greatly impact the way decisions are made and
breakdowns can occur in areas where teams interact.
It is critical to organize systems and habits so that people can
learn to pay attention to and detect weak signals of failure and
react appropriately. High-Reliability Organizing and Resilience
Engineering offer approaches to help organizations that operation
in high-hazard, high-risk and/or high-consequence industries to
proactively manage risk and react appropriately when failure
occurs.
Small failures are like free lessons because they can help us
learn without experiencing catastrophe. Leaders and managers must
choose to listen to these free lessons and learn from them, as
opposed to simply thinking that the problem won’t happen again.
Even when other organizations experience failure leaders and
managers should attempt to learn from them rather than exhibit a
“distancing through differences” attitude.
Leaders should learn to be humble and admit they don’t know
everything. When an organization is extremely successful it can
lull leaders and managers into a false sense of security. By
maintaining a questioning attitude leaders can try to detect weak
signals of potential failure. Open mindedness is an important trait
in today’s VUCA (Volatile, Uncertain, Complex and Ambiguous)
world.
Sign up for our Newsletter here,
or go to: www.v-speedsafety.com/email-subscription.
Time-Stamped Show Notes:
including reading his formal biography.
tell us what makes you tick, what motivates you, what inspires you,
or generally why you do what you do?”
and how leaders may experience a “that couldn’t happen to us”
attitude when failure happens in a similar industry.
affect how leaders view weak signals of failure.
benefits.
and effective teamwork in high-risk complex environments,
particularly in electrical utility industries.
needs disruption.
leadership or organizational change/development what would it
be?”
Resources:
Book Recommendations: Beyond Blame: Learning from Failure
and Success by Dave Zwiebeck, The Field Guide to
Understanding Human Error by Sidney Dekker, Managing the
Unexpected by Karl Weick and Kathleen Sutcliffe,
Pre-Accident Investigations by Todd Conklin, Team of
Teams by Stanley McChrystal, Tatum Collins, David Silverman
and Chris Fussell
Contact:
Web: www.o4r.co
Email: [email protected]
View all episodes
By Randy CadieuxOverview:
Dave Christenson shares his experience and knowledge about how
to create an environment for fostering high-reliability and
resilience within organizations. He offers some profound insights
for leaders and managers who wish to improve organizational and
human performance.
Dave’s Biography:
David is the CEO of Christenson & Associates, LLC, a
consultancy group primarily serving safety-critical, high-risk
industries and now doing business as O4R: Organizing For
Resilience. David contributes to this organization as it
serves clients with education, training, coaching and
mentoring The New View in Relational Leadership, Event Learning
Teams, Human Performance, Safety II, High Reliability Organizing
& Resilience Engineering, Crisis Management, Critical Thinking,
and Inspiring Leadership through Emotional & Social
Intelligence. David is currently pursuing a Ph.D. in Relational
Leadership and Social Construction through the U.S. Taos Institute
and Leiden University of Leiden, The Netherlands. He completed the
Masters of Science degree program in Human Factors and Systems
Safety at Lund University, Sweden in 2012. He was a researcher in
the Leonardo da Vinci Laboratory for Complexity and Systems
Thinking under the guidance of Professor Sidney Dekker. Previously
David helped to build and manage the U.S. Wildland Fire Lessons
Learned Center. David focused on developing organizational
learning, high reliability organizing, resilience engineering and
creating a widely used knowledge management system as he helped
build a new Learning Center for his nation’s interagency
300,000-member wildland fire community. He has served as a High
Reliability Organizing Technical Specialist with national and
regional incident management teams (IMT) during wildfire and
non-fire incidents. Dave was also a Master Sergeant in the US Air
Force, training teams of an Alert Interceptor Force in Europe. He
graduated from that career as the production superintendent over a
squadron of F-15 Eagles at Holloman AFB, NM.
Show Notes:
As we move from the industrial sectors to the information age,
there is a lot more complexity within organizations. Interactive
complexity can greatly impact the way decisions are made and
breakdowns can occur in areas where teams interact.
It is critical to organize systems and habits so that people can
learn to pay attention to and detect weak signals of failure and
react appropriately. High-Reliability Organizing and Resilience
Engineering offer approaches to help organizations that operation
in high-hazard, high-risk and/or high-consequence industries to
proactively manage risk and react appropriately when failure
occurs.
Small failures are like free lessons because they can help us
learn without experiencing catastrophe. Leaders and managers must
choose to listen to these free lessons and learn from them, as
opposed to simply thinking that the problem won’t happen again.
Even when other organizations experience failure leaders and
managers should attempt to learn from them rather than exhibit a
“distancing through differences” attitude.
Leaders should learn to be humble and admit they don’t know
everything. When an organization is extremely successful it can
lull leaders and managers into a false sense of security. By
maintaining a questioning attitude leaders can try to detect weak
signals of potential failure. Open mindedness is an important trait
in today’s VUCA (Volatile, Uncertain, Complex and Ambiguous)
world.
Sign up for our Newsletter here,
or go to: www.v-speedsafety.com/email-subscription.
Time-Stamped Show Notes:
including reading his formal biography.
tell us what makes you tick, what motivates you, what inspires you,
or generally why you do what you do?”
and how leaders may experience a “that couldn’t happen to us”
attitude when failure happens in a similar industry.
affect how leaders view weak signals of failure.
benefits.
and effective teamwork in high-risk complex environments,
particularly in electrical utility industries.
needs disruption.
leadership or organizational change/development what would it
be?”
Resources:
Book Recommendations: Beyond Blame: Learning from Failure
and Success by Dave Zwiebeck, The Field Guide to
Understanding Human Error by Sidney Dekker, Managing the
Unexpected by Karl Weick and Kathleen Sutcliffe,
Pre-Accident Investigations by Todd Conklin, Team of
Teams by Stanley McChrystal, Tatum Collins, David Silverman
and Chris Fussell
Contact:
Web: www.o4r.co
Email: [email protected]