This podcast addresses one of the most crucial skill sets a leader must have – how to hire well & how to train to bring out the best. Hire well & you will have solved many issues that would have arisen if you hired poorly. To do this, hire for Servants Heart. Both patients & leaders want team members who have a Servants Heart. Everyone seems to know what that means. People with a Servants Heart have two key characteristics: Competence & Compassion. After hiring, be careful to nurture that heart rather than to crush it. Erie also offers an example of how to bring out the Servant Heart in team members who may feel burned out by routines.